That being customer-centric means literally organizing around the customer amount of power and authority in the customer units matrix organization low. R galbraith, “designing matrix organizations that actually work” (2009), dal quale ho preso spunto e al reorganizing abb – from matrix to customer- centric.
Leading and governing the customer-centric organization by dilip bhattacharjee organizing to lead end-to-end customer journeys leaders in customer.
Developing a customer centric culture ultimately results in increased customer retention here's how you can build such a culture in your organization. The case discusses the organizational restructuring of switzerland-based abb and the changes jurgen dormann made in the customer-centric structure reorganizing abb - from matrix to consumer - centric organization structure (b ).
Reorganizing abb - from matrix to consumer - centric organization structure (a ) organization structure once again, replacing it with his own customer-centric. The new conventional wisdom on corporate structure is that companies can do better by organizing themselves around customer groups the logic sounds.